Store Policy

International Shipping: 

We offer free shipping to over 60+ countries with any order over $150.

Shipping Methods: 

For standard shipping, we use YunExpress and USPS with an estimated transit time of 7-14 days.

For international orders, we use YunExpress and EMS with an estimated transit time of 8-16 days.

Nüwa Hanfu shall not be held responsible for any shipping or delivery delays caused by unforeseen circumstances or events beyond our control.

Potential processing and shipping delays may occur due to public holidays, peak periods, adverse weather conditions, flight availability, processing facility staff shortages, and temporary closures.

While we strive to provide efficient shipping services, there will be no refunds for delays unless the order is deemed lost in transit following a formal investigation.

If your order is taking longer than the estimated delivery time, please double-check that the submitted shipping address is correct and contact your local postal service.

Please note we can no longer lodge order investigations for orders older than 2 weeks past your suggested delivery date.

Your shopping experience at Nüwa Hanfu means a lot to us, however returns and refunds will be reviewed case by case.

If you are not satisfied with your purchase, please contact us with the subject line "Returning Order #__" within 7 days when you get your package.

To be eligible for returns and refunds, the item must be in its original packaging and in the same condition as it was received.

Please attach photos of the item in its packaging along with your order number. Optionally, notes about what was wrong with the product.

Customers are responsible for the return label fee from your residence to our warehouse.

Customers are also responsible for the original overseas shipping cost and original warehouse handling fees which will be included in the return label fee.

Refunds take 3-5 business days to process and will return to the original payment form used.

No return, refunds, or exchanges for clearance items.

Please reach out to us for returns, refunds, and exchanges at nuwahanfu@gmail.com.

We do not accept exchanges for incorrect sizings, incorrect colors, etc.

Please note that Chinese sizings are smaller than US sizes, please read individual product sizing charts carefully to ensure correct fit.

If you are still unsure, it is recommended to size up!

Damaged products are valid for exchanges. Other severe reasons will be investigated individually.

To exchange a damaged item, please contact us at nuwahanfu@gmail.com along with photos of the item and your order number.

Please pay more attention to sizing charts, all the clothes on our website are NOT standard sizes, Chinese sizes are typically smaller than US sizes. It is recommended to size up if you are still unsure.

Order modification is not available, please cancel your order by contacting us, then place a new order.

Please contact us with 48 hours along with your order number to change your address.

Please kindly understand that updating the shipping address in your personal account won't affect the shipping address in your processing orders, you will still have to notify us.

We are unable to change addresses after orders have been shipped.

Certain items have a construction period.

Construction period denotes a period of time where the individual brand sews the garments you ordered.

Periods may vary, it is recommended to check product descriptions carefully for individual construction period information.

Nüwa Hanfu specializes in curating authentic traditional clothing from independent brands (no cheap fast fashion hanfu here!) These brands create hanfu in small batches to assure quality.

Items with construction period will not be shipped until all product(s) in your order are ready.

Items with construction period will be shipped with standard shipping methods using YunExpress and USPS, with an estimated transit time of 7-14 days.

If you need hanfu immediately, Nüwa Hanfu may not be the shop for you.

We appreciate your patience and understanding!

If you contact us within 24 hours with the subject line "Canceling Order #__", we will be happy to cancel the order for you.

If it is past 24 hours after placing the order, you will not be able to cancel orders.

Payment will be refunded to original payment form in 3-5 business days.

If you have any questions or concerns regarding your order, please don't hesitate to reach out to us through our contact form.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Nüwa Hanfu.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

"Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

"Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

Personal Information contains both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We do not sell your information to third-party companies or websites, including email and SMS. 

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at nuwahanfu@gmail.com or by using our Contact Form.

Nüwa Hanfu

Chuyan Wang

2024